Frequently Asked Questions

Each session is a private, supportive space where you can talk about whatever’s on your mind. I’ll listen, reflect, and be alongside you without judgment.

There’s no set script—you decide what feels important to bring.

Sessions last 50, 60 or 90 minutes.
The number of sessions you choose depends on your needs - some people see me for just a few sessions, while others find ongoing support helpful and work with me for some years.

We’ll work at a pace that feels right for you.

Counselling can support you with anxiety, stress, depression, relationship challenges, bereavement, low self-esteem, life transitions, and many more areas.

Counselling is not a crisis service.
If you are in crisis please call Samaritans 116 123, 24hrs free from any phone. If your life is in danger please call 999.

Both. I see clients in Shrewsbury and across Shropshire for face-to-face sessions. I also offer online counselling via secure video calls, which means we can work together wherever you are in the UK.

Yes, confidentiality is a key part of counselling. What you share stays between us, with only a few legal exceptions which I’ll explain clearly at the start.

My aim is to create a safe and trusted space for you.

It’s an approach that places you at the centre of the work. I won’t give you quick fixes or advice. Instead, I offer empathy, acceptance, and honesty so you can explore your thoughts and feelings, and find your own way forward. The integrative part means that I may offer tools and knowledge I have gained if I feel it will be of benefit.

50-minute session £75.00
60-minute session £85.00
90-minute session £110.00

Some reductions may be available, please ask

If you’re curious, struggling, or simply want time to reflect, counselling could be a good fit. Many people feel nervous about starting—so if you’re unsure, we can talk it through in an initial session and see how it feels. There is no commitment, see if you like me and if not I have a wide network of contacts to whom I can refer.

Yes. I offer counselling, supervision and mentoring support for counselling students. I give you a space to talk through your own life-challenges, study demands, setting up practice, and navigating the transition from student to counsellor.

Yes, I work directly with clients or via agencies offering Access to Work Support

Yes, If you have private health insurance I can usually be paid through your insurer once an excess has been paid.
If your employer is willing to pay for your sessions, I am happy to invoice them.

Simply contact me via email, whatsapp/text, phone, or the form on my website. We can arrange an initial conversation to see if we’re a good fit. From there, we’ll book a session at a time that works for you.

Shrewsbury is a historic market town in Shropshire, close to the Welsh border. It’s known for its medieval streets, independent shops, and beautiful riverside walks. If you’re local, I offer counselling here in Shrewsbury, and if you’re further afield, I also work online so we can still connect.

I’d say I offer Psychotherapeutic Counselling…you may start wanting a few sessions but may decide to continue and do deeper work.

Counselling addresses specific problems or significant life events, such as grief or a difficult relationship. Generally short-term, providing immediate support. Offers a safe space to talk, gain insight, and develop strategies to manage current situations and behavioral changes. May involve guiding, supporting, and educating clients to find solutions to problems.

Psychotherapy explores underlying thoughts, feelings, and experiences that contribute to emotional difficulties and complex mental health conditions. Typically a long-term process aimed at uncovering the root causes of problems. To achieve personal growth and transformation by understanding the roots of problems and changing patterns of thought and behaviour. Involves a deeper, sometimes free-form process, allowing the therapist to customize the approach based on the client's needs.

Complaints about my service

Please try to discuss with me and I'll do my best to understand and address your complaint, if you are still unhappy you can contact the NCPS for advice https://ncps.com/complaints/complaints-concerns-procedure

Data Protection

As the data controller I take your privacy and data protection rights seriously. If you have any concerns or complaints regarding how I collect, store, or use your personal data, please contact me directly in writing at carlaboultoncounselling@gmail.com  

In accordance with UK data protection laws, I will:

• Acknowledge your complaint in writing within 30 days of receipt.

• Investigate the matter thoroughly and respond without undue delay.

• Provide you with a clear outcome and explain any actions taken.

Under current UK regulations, you are required to attempt to resolve any data protection grievances directly with me first. If we are unable to resolve the issue together, you retain the right to escalate your complaint to the Information Commissioner's Office https://ico.org.uk/make-a-complaint/data-protection-complaints/#before-you-start